FAQ
1. Where do you ship to?
We currently ship across the United States.
2. What shipping options do you offer?
We provide the following delivery options:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Free Standard Shipping (7–14 business days): $10
Delivery times are estimates and may vary depending on location and peak seasons.
3. Do you offer free shipping?
Yes. We offer free standard shipping (7–14 business days) on eligible orders.
4. How long does delivery take?
- Express: 3–6 business days
- Standard/Free Shipping: 7–14 business days
5. Are your power banks safe to use?
Yes. Our power banks are designed with multiple safety protections including:
- Overcharge protection
- Short-circuit protection
- Temperature control
6. Can I charge multiple devices at once?
Some of our models support multiple outputs. Please check the product description for specific features.
7. Do the power banks come pre-charged?
Most power banks come partially charged for safety during shipping. We recommend fully charging before first use.
8. What if my product is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of delivery for support or replacement.